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Technology service providers (TSPs) are constantly looking for new sales and marketing initiatives that will lead to breakthrough success. But buying is highly situational. Once an enterprise has interest, it seeks to build trust in potential providers, get detailed product information and experience the product before it will buy. This special Gartner research highlights the key to success for TSPs: A deep understanding of each account that is bei...

The high penetration of ITIL standards has led to a significantly higher IT process maturity for IT service management (ITSM). Enterprises are now able to adopt new IT service innovations at a much faster pace than ever before, which include capacity management solutions. Going forward, utilizing software as a service (SaaS) as a delivery platform is helping to speed-up adoption and tackle further complexity in the capacity management market. Read thi...

Until recently, servers, storage, and networking occupied separate domains of infrastructure, each with their own experts and management tools. But over the past half-decade, a new breed of integrated infrastructure systems have come to market, arguably simplifying procurement, integration, and operations management. This can result in both a more efficient and more agile IT infrastructure. The current market for integrated infrastructure has followed...

In a rapidly changing technology world, training your team is a no-brainer. But the route you take to keep your staff sharp can be less obvious. While classroom training, seminars and conferences have dominated in years past, online learning solutions are growing in popularity and presenting unique advantages that companies should consider. So what’s the best way to keep your business ahead of the competition? Let’s dive in. ...

You’ve managed to piece together the “DREAM TEAM.” Your tech staff works like a well-oiled machine, keeping your company humming and thriving. And then it happens: dissension. For whatever reason, your employees have grown unhappy and you find out they’re searching for new employment or losing productivity. • What did you do wrong? • Did you hire the wrong people? • Did your company push them away? • Or is it a combination of nu...

Finding technical talent can be a daunting and challenging task. It used to be that you could find it in obvious places, but the growing demand for these candidates at almost any skill level has made it feel like there is a shortage. And if you do manage to find qualified people, they’re often already engaged and happy where they are. I’ve used various resources to gather the ideas, strategies and tactics presented here, including learnings fro...

Your training needs are evolving. Training today needs to be on standby—easier for employees to access whenever and wherever they need it. Or, maybe you’re facing a cost-cutting situation. Perhaps your organization has been entrenched in instructorled training for decades but it’s no longer meeting all of your needs because you now have a broad, geographically dispersed staff. If any of these statements resonate with you, you might be ready t...

This white paper explores a new interconnection-driven paradigm to help M&E companies improve media content creation, management and distribution workflow efficiencies, develop higher quality products faster, scale their global reach and give the viewing public what they want, when they want it — all at reduced costs. ...

In order to resolve system-centric application performance issues and pursue a modern cloud strategy, enterprises need to switch to a more user-centric model. This means bringing data and applications closer to the users; focusing on the interconnection between networks, applications, and users; and ultimately pushing services and applications to the edge of the network. This Forrester TEI study provides readers with a framework to evaluate the potent...

The differences between LogMeIn Rescue and Bomgar are clear, starting with the costs associated with new infrastructure, and the ongoing maintenance that an appliance-based tool like Bomgar requires. To gain an even greater understanding of the functional distinctions between Rescue and Bomgar, we asked the trusted testing experts at QualiTest to compare and contrast them. Based on rigorous testing and data analysis, QualiTest found that Rescue has ad...