Salesforce bulks up Essentials SMB efforts with Service Cloud Essentials, to sunset IQ CRM, Desk.com

(Source: ZDNet) Video: Small business IT spending predicted to reach $600B this year. must read. What is cloud computing? Everything you need to know from public and private cloud to software as a service. An introduction to cloud computing from IaaS and PaaS to hybrid, public and private cloud. Read More. Salesforce is consolidating …