Every team has played the same frustrating game. Someone needs last quarter’s pricing deck, so they type a few keywords into a search bar and get back 400 results, none of them right. Then they message three coworkers, wait an hour, and finally find the file buried in a folder called “Misc_Final_v2.” AI-powered search is […]
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Early in my career, the phrase “operating system” referred to something quite specific: the software layer that sat between hardware and applications, allocating resources and ensuring that each component did its work in an orderly fashion. Today I find the term increasingly useful as a description of something broader. In the modern enterprise, workflow automation […]
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When I was in college, my team kept a shared folder of game film, scouting notes, and practice plans. By senior year it held thousands of files, and only our assistant coach truly knew where anything lived. When she took a job across the country, that folder became a black box overnight. I think about […]
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For most of the past two years, enterprise generative AI has been largely conversational. A user asks a question, and a model produces an answer. That is useful, but it is also limited. The answer must still be read, interpreted and acted upon by a person. AI agents represent a meaningful shift. An agent does […]
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Over the past two years, I have observed a familiar pattern in organizations of almost every size. A small team builds a generative AI prototype. It performs impressively in a demonstration. Senior leadership is enthusiastic, and a budget is approved. Then, some months later, the project is quietly still a pilot, serving a handful of […]
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The demo was polished, the references were glowing, and the price looks reasonable. Then the contract arrives, and the details that decide whether this purchase pays off or becomes a problem are buried in the fine print. Before you sign, press on these seven questions. 1. What is the true total cost? Start with the […]
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Ask any manager where time disappears in their organization and approvals will feature prominently in the answer. A purchase request waits for a signature. A software license sits in someone’s inbox. A contract exception circulates by email until someone remembers to chase it. Each individual delay may seem minor, but collectively they slow the business […]
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Most of what a company knows isn’t sitting in a database. It’s in slide decks, meeting notes, proposals, design files, and emails with attachments. Analysts often estimate that around 80 percent of business data is unstructured, and for years that data has been hard to put to work. Generative AI changes the math. These models […]
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When executives first consider applying generative AI to their own business, a common assumption follows: the model must be trained on the company’s data. It seems intuitive. If we want the AI to understand our products, policies and customers, surely we must teach it. For the great majority of enterprise use cases, however, that assumption […]
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Every IT organization maintains a backlog of requests for small applications and workflow improvements that never quite rise to the top of the priority list. Low-code platforms offer a way to address that backlog by allowing people outside IT, often called citizen developers, to build workflows and simple applications themselves. The opportunity is considerable. So, […]
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Think about how much of the workday goes to moving files around. Renaming scans. Sorting invoices into the right folders. Sending a contract to three people for review, then chasing them when nobody responds. None of it is hard, but all of it takes time, and it pulls people away from work that actually needs […]
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