Latest Articles

Machine Data eBook (Security)

Organizations must use every available resource to protect against the latest cyberattacks, the persistent nature of advanced threats, and the ease with which malware can cripple an entire network. One of the most important—and often overlooked—resources that organizations can tap into is machine data. This e-book showcases how three companies are leveraging machine data to […]

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Citrix NetScaler: A Foundation for Next-Gen Datacenter Security and Cloud-Based security

Over 70 percent of successful Internet attacks now exploit vulnerabilities in the application or the application platform. NetScaler protects against a wide variety of threats with integrated security capabilities that protect application resources, augmenting existing network-layer security protections. Read this paper to learn how NetScaler is meeting modern demands for more robust datacenter security.

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Voice Trunking In An IP World: Charting A Practical Path For PRI And SIP

IT leaders understand the real-world road to all-IP means leveraging existing technology investments as well as intelligently integrating leading-edge IP capabilities. Utilizing Session Initiation Protocol (SIP) trunking for IP PBX telephone systems is a practical step in the evolution of business networks that currently rely on Primary Rate Interface (PRI) connections. SIP trunks offer the […]

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Forrester: Contact Centers Must Go Digital Or Die

In a 2015 Forrester customer service survey to more than 7,000 adults in the United States, 77% stated their top priority is to have companies value their time. Optimizing your contact center to support customer expectations has an invaluable impact on satisfaction and loyalty. The white paper “Contact Centers Must Go Digital or Die” illustrates: […]

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The Power of Cloud-based Communications Platforms: Making HIPAA-Compliant, Mobile Health a Reality Today

Healthcare organizations are under intense pressure to deliver the highest- quality patient care while complying with state and federal regulations and reducing clinical operation costs. As a result, they require a communications solution that enables better staff collaboration and response times—all while offering security and cost efficiency. This also means delivering communications across the channels […]

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Maximizing the Power of the Cloud Integrating Communications With Business Applications (Infonetics Paper)

In this white paper, IHS Infonetics Research discusses how businesses are steadily migrating voice and Unified Communications (UC) to a hosted cloud model. This trend enables seamless use of emails, text messages, instant messages, voice and video—from anywhere. However, key business applications largely remain in their own silos. The paper describes the next wave of […]

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