In this white paper, IHS Infonetics Research discusses how businesses are steadily migrating voice and Unified Communications (UC) to a hosted cloud model. This trend enables seamless use of emails, text messages, instant messages, voice and videoâ€”from anywhere. However, key business applications largely remain in their own silos. The paper describes the next wave of unification, which involves integrating applicationsâ€”from Salesforce to custom-built softwareâ€”with voice communications in the cloud. It describes one companyâ€™s success with integrating cloud UC from RingCentral and Microsoft Office 365. Finally, the research sets out criteria for choosing a cloud provider.
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