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Given everything from new devices and security concerns to increasingly tech-savvy end users and the costs of supporting a sprawling infrastructure, there’s no denying the growing complexity of the IT landscape. It comes as no surprise that IT professionals and support desk staffs are struggling to address these and other challenges. But there’s good news, according to an exclusive survey by IDG Research: Implementing remote IT support services ca...

The pace of technology change in today’s workplace affects everyone, from the CEO to the plant worker. But no one may be more affected that the help desk professional, who faces an increasingly complex IT landscape—and multiplying end user challenges. But there’s good news: remote IT support services such as LogMeIn Rescue can provide relief. ...

IDC recently spent time with two customers of clientless remote software, Dell and Dover Federal Credit Union, who spoke about the importance of security, feature sets and the strong relationships needed to successfully deploy and manage these solutions.  This special IDC Spotlight report will show how the need for remote support of devices that are driving mobility and the IoT, in businesses of all sizes, is greater than it has ever been. But equall...

Customer success as a corporate practice and organizational entity continues to spread at a rapid pace across the technology industry. The TSIA 2015 Customer Success Baseline Survey showed that it is now becoming more of a common practice for firms to have a dedicated customer success organization. This makes sense when it is understood that moving customers consistently toward the achievement of their business goals necessitates the participation and...

(Source: Cloud Tech) IBM has made a couple of major cloudy launches, announcing what is claimed as the industry's first object storage service for hybrid clouds, as well as ......

(Source: ARNnet) Avnet will provide its ISV, SI, and VAR partners with Super Micro technology, including products for advanced server Building Blocks Solutions, cloudcomputing, ......

(Source: BBNS) The brokerage currently has a $87.24 price target on the cloud computingcompany's stock. Vetr's price target would suggest a potential upside of 5.02% from ......

Considering a big data project? Download this eBook to discover the most common big data use cases that organizations are implementing, how to drive value with big data technologies like Hadoop and NoSQL, top signs your current business challenges can be address by big data solutions, and which big data path is right for your business needs. Content covers: • An example of a network storage company offloading massive device performance informati...

The increasing complexity of data is putting pressure on organizations to rethink traditional methods of preparing data for reporting, analysis, sharing, and use in business processes. Preparing, blending, integrating, cleansing, and governing multiple sources of data, including big data stores like Hadoop, has traditionally been an IT responsibility. However, broadening interest in data science and analytics has begun to bring non-IT personnel into t...

As data warehouses (DWs) and requirements for them continue to evolve, having a strategy to catch up and continuously modernize DWs is vital. DWs continue to be relevant, since as they support operationalized analytics, and enable business value from machine data and other new forms of big data. This TDWI Best Practices report covers how to modernize a DW environment, to keep it competitive and aligned with business goals, in the new age of big data a...