(Source: eWeek) Like the cloud before it a decade ago, big data analytics is beginning to find its ... Now it's for application, infrastructure, security and business purposes. We're ......
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IT leaders understand the real-world road to all-IP means leveraging existing technology investments as well as intelligently integrating leading-edge IP capabilities. Utilizing Session Initiation Protocol (SIP) trunking for IP PBX telephone systems is a practical step in the evolution of business networks that currently rely on Primary Rate Interface (PRI) connections. SIP trunks offer the potential for cost-savings on telephone service charges and l...
In a 2015 Forrester customer service survey to more than 7,000 adults in the United States, 77% stated their top priority is to have companies value their time. Optimizing your contact center to support customer expectations has an invaluable impact on satisfaction and loyalty.
The white paper “Contact Centers Must Go Digital or Die†illustrates:
• How to deploy digital channels to match your customers’ communications pr...
Healthcare organizations are under intense pressure to deliver the highest- quality patient care while complying with state and federal regulations and reducing clinical operation costs. As a result, they require a communications solution that enables better staff collaboration and response times—all while offering security and cost efficiency. This also means delivering communications across the channels that patients and providers use todayâ...