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In this white paper, IHS Infonetics Research discusses how businesses are steadily migrating voice and Unified Communications (UC) to a hosted cloud model. This trend enables seamless use of emails, text messages, instant messages, voice and video—from anywhere. However, key business applications largely remain in their own silos. The paper describes the next wave of unification, which involves integrating applications—from Salesforce to...

The biggest problems with on-premise PBX systems revolve around manageability, flexibility, and cost. When replacing a legacy system, the basic cost of getting a new system up and running may be the most conspicuous concern. But it pays to look beyond the obvious hard costs of a new PBX / IP PBX and phones. This analysis reveals the many hidden costs of an on-premise phone system, which can total more than the large initial capital expense of the b...

Disaster recovery and business continuity plans to prepare for catastrophic events have become must-haves for most companies, and are even mandated in certain industries. However, if you operate a contact center, it doesn’t take a hurricane or earthquake to have a disastrous impact on your business. It could be as simple as someone unplugging a communications server, or an unsuspecting employee clicking on a phishing email with a virus that tak...

Whether you have a second location across town or 100 sites spread across the country, seamless connectivity across all your locations delivers a number of benefits. Unfortunately, conventional, onsite PBX systems are not well-suited to businesses with multiple locations. They not only lack key features such as direct extension-dialing and online meetings but also require complex and costly telco connectivity between sites. This white paper explain...

(Source: VatorNews) Brocade, a provider of data center networking solutions, acquired StackStorm, a provider of event driven automation. Terms of the deal weren't disclosed....

(Source: Daily Star Gazette) Nicholas Harteau, VP of Engineering and Infrastructure at Spotify, announced the move in a recent blog post. In it, Harteau said Spotify has up to this point taken ......

(Source: Economic Times) In the United States, retailer Dicks Sporting Goods allows users of its own application to pull in data from their Fitbit application to win coupons on items such as ......

(Source: ) Data-centric security is one of the hot buttons of IT right now. This is the kind of encryption security that surrounds a data file and follows it through the Internet, ......

(Source: The Siasat Daily) “Now, anyone can leverage our easy to use cloud-based service to harness the rich variety of data available to build applications that produce new insights, ......

(Source: TechCrunch) This will give those users Splunk insights on its GCP traffic, specifically covering Security Information and Event Management (SIEM), which you integrate via ......