You Are Browsing ‘Uncategorized ’ Category

The BlackBerry® 10 Ready Program is designed to help address the important questions enterprise customers have expressed leading up to launch. To make things easy, all the relevant information, tools, resources, and offers you may need as you prepare for a seamless transition are in one place. This document provides a quick, convenient overview of the program – your single source for everything you need in order to get ready.   ...

Manageability, security and support – these are just a few of the reasons BlackBerry® Enterprise Service 10 is such a powerful Enterprise Mobility Management (EMM) solution. But as you’ll learn in this overview document, what makes it stand out even more is its flexibility: Control devices running on iOS, Android™ and BlackBerry® operating systems, across your organization, exactly the way you want to. And all from a single, ...

BlackBerry® Enterprise Service 10 is a next-generation Enterprise Mobility Management (EMM) platform for securely managing all your organization’s devices: BlackBerry, iOS and Android™ smartphones and tablets, personally owned or corporate-deployed. This overview document provides 10 hands-on tips for IT administrators who want to make their organization’s transition to BlackBerry® 10 as simple, seamless and streamlined as po...

The rise of the internet has meant big changes for customer service. No longer reliant on talking with a call center agent to resolve a problem, check the status of an order or get advice on choosing the right product, consumers today have an array of digital customer service tools at their disposal, the newest of which include live chat, social networks and smartphones. ...

Best-in-Class organizations execute on a strategy that supports the multi-channel nature of customer requests. These leading organizations do not just open up their service infrastructures to accommodate new channels, but also empower their teams to deliver an effective and consistent experience regardless of the channel selected by the customer. This document will highlight the key business capabilities that support a Best-in-Class customer engagemen...

Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media. This year’s report explores how Internet shoppers use these various channels to inform purchase decisions and see...

Based on research with more than three hundred companies, this report takes a close look at how live chat is used and measured in support settings, how organizations use live chat to engage with prospects and customers, metrics used to measure live chat success in support engagements and why organizations believe live chat helps them to achieve their business goals. ...

Live chat has proven itself in the support world by providing fast return on investment through easily-achieved agent efficiencies. While there is still ground to cover in the opt-in world of passive chat, the new frontier in web-based customer engagement technology lies within a more dynamic discipline – the optimization of invitation driven chats. In this whitepaper, BoldChat® – with thousands of customers across 70 countries �...

One of the biggest changes in the way business is conducted today is how customers find them, contact them and do business with them. Today's customers can use the Internet to search for businesses 24 hours a day, using search engines and social media sites. This means your business needs to be more available to respond to customers and potential customers Download this Executive Brief to learn how cloud-based unified communications services can hel...

In this eGuide, see how Hosted VoIP can give your business a competitive edge while saving you money. See the top 8 reasons why you need it now. Hosted VoIP is one of the fastest growing technologies being adopted by small businesses today. The cost savings and enhanced features are hard to beat. Leading the way with innovative VoIP communications solutions is 8x8, with their advanced HD voice phones and conferencing systems from Polycom.   ...