Government Technology Magazine

Choosing the Right Cloud Contact Center Solution

Business agility in customer service is paramount to meet customers' changing demands quickly and efficiently. To enable this, enterprises need to have a flexible technology infrastructure in place that enables them to add and support new customer touch points and business processes with minimal disruption to existing operations. The challenge for enterprises is to do this quickly, cost effectively and with little risk. Given this, a growing number of enterprises are turning to the cloud contact center deployment model. However, many enterprises may find it difficult to evaluate and choose the right cloud contact center solution from among the myriad of solutions in the market today. This white paper is an industry guide for enterprises considering the cloud contact center model for customer service.

Gain a Competitive Edge with VoIP Servicee

Improvements in sound quality, powerful phone features, and substantial cost advantages over traditional phone systems, has made VoIP the communications system of choice for many businesses. Once you have decided to make the switch however, several more decisions present themselves. The purpose of this guide is to clarify your options and give you the information you need to choose the right VoIP provider for your business.

Prevent Data Loss with Remote Online Backup Service

The U.S. National Archives & Records Administration states that 50 percent of businesses that lose their critical data for 10 days or more end up filing for bankruptcy. Since one out of ten hard drives fails each year, and hard copies of data can be just as susceptible to damage as the original, having your company’s important files stored with an off-site data backup service is simply good business sense. In the event of a disaster, whether due to human error, theft, fire, defective components, or a system crash, having a remote online backup of all of your important information ensures that it is always safe, secure and easily accessible. Remote online backup services have become more affordable and service providers are abundant. Many online backup vendors offer similar functionality but there are a number of variables, which can make selecting the right provider for your company a challenging task. This guide is designed to assist decision makers in determining the best remote backup solution for their company’s needs.

Buying a Phone System? Compare the Top 96 Business Phone Systems In One Chart

Quickly see differences between brands like Avaya, Mitel, Cisco, ShoreTel, 8x8, Panasonic, etc and compare over 96 phone systems by 55 brands for small to mid-size businesses. Our latest 2011 edition of the chart also compares PBX and Business VoIP systems side by side so you can make an educated comparison of your options. This analysis is prepared in an easy to view Excel spreadsheet.

Bloomberg Government - Where Government Action Meets Business Decisions

Bloomberg Government is the one-stop, customizable source for knowing how government decisions impact your industry. No other service delivers expert policy analysis, unique data breakdowns, and proven editorial expertise - all in one place, all in real-time. Stay ahead of the issues, identify opportunities, and break through the clutter - saving you time and resources.

VoIP: Efficient Communications for Growing Companies

For America's growing small businesses, the solutions offered by a VoIP phone system are worth taking note. VoIP is widely recognized for the tremendous advantages it offers small businesses in terms of cost savings and efficiency. With intuitive features that increase company productivity, and the ability to blend traditional PBX systems into a common platform, VoIP systems help small businesses accomplish much more while spending less.