Tag Archives: white papers

Best-in-Class organizations execute on a strategy that supports the multi-channel nature of customer requests. These leading organizations do not just...

Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication...

Based on research with more than three hundred companies, this report takes a close look at how live chat is used and measured in support settings, how...

Live chat has proven itself in the support world by providing fast return on investment through easily-achieved agent efficiencies. While there is still...

In this must read white paper, “Choosing a Cloud Hosting Provider with Confidence: VeriSign SSL Certificates Provide a Secure Bridge to Trusted Cloud...

One of the biggest changes in the way business is conducted today is how customers find them, contact them and do business with them. Today’s customers...

In this eGuide, see how Hosted VoIP can give your business a competitive edge while saving you money. See the top 8 reasons why you need it now. Hosted...

Your virtual infrastructure needs shared storage. You must have it to be able to use advanced virtualization features like high availability and distributed...

This guide will show you how Code Signing Certificates are used to secure code that can be downloaded from the Internet. You will also learn how these...

Learn how you can build customer confidence around Internet security. This guide will explain the various ways in which your business can benefit if you...