Understand the Impact of Intelligent Automation Services on IT Service Providers’ Strategy

Posted on Mar 13 2017 - 3:55am by Gartner

Automation of IT service delivery across all services segments is steadily gaining traction, as more providers aggressively invest. Business–unit leaders at IT service providers have a small window to ensure future competitiveness.

This special Gartner research highlights how automation techniques and tools deployed to enhance the quality and effectiveness of service delivery will reduce prices and create opportunities for greater scale and profitability.