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The DevOps revolution is transforming the way we deliver software. But practitioners and business leaders looking to bring these benefits to their companies can face a host of unexpected challenges. In this guide, Gene Kim and the IT Revolutions team bring together 25 DevOps leaders from differen...
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In a 2015 Forrester customer service survey to more than 7,000 adults in the United States, 77% stated their top priority is to have companies value their time. Optimizing your contact center to support customer expectations has an invaluable impact on satisfaction and loyalty.
The white paper “Contact Centers Must Go Digital or Die†illustrates:
• How to deploy digital channels to match your customers’ communications pref...
In this white paper, IHS Infonetics Research discusses how businesses are steadily migrating voice and Unified Communications (UC) to a hosted cloud model. This trend enables seamless use of emails, text messages, instant messages, voice and video—from anywhere. However, key business applications largely remain in their own silos. The paper describes the next wave of unification, which involves integrating applications—from Salesforce to...