What if your EI storage was Pure Storage? Watch How Can Storage Drive for Better Patient Outcomes? to learn what factors lead to success in enterprise imaging (EI). Healthcare industry experts and Pure Storage employees Mark Dobbs and Chris Bokis discus what to consider when selecting the right clinical IT solution for your enterprise .It […]
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Organizations must use every available resource to protect against the latest cyberattacks, the persistent nature of advanced threats, and the ease with which malware can cripple an entire network. One of the most important—and often overlooked—resources that organizations can tap into is machine data. This e-book showcases how three companies are leveraging machine data to […]
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The differences between LogMeIn Rescue and Bomgar are clear, starting with the costs associated with new infrastructure, and the ongoing maintenance that an appliance-based tool like Bomgar requires. To gain an even greater understanding of the functional distinctions between Rescue and Bomgar, we asked the trusted testing experts at QualiTest to compare and contrast them. […]
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Customer Support Organizations, now more than ever, are facing large challenges across their support services operations. The challenges go beyond the traditional support services type of questions such as channel mix, support metrics, and customer satisfaction drivers and are now focused on how to adjust their organizations to deliver outcome-based support. In addition, Support executives […]
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Given everything from new devices and security concerns to increasingly tech-savvy end users and the costs of supporting a sprawling infrastructure, there’s no denying the growing complexity of the IT landscape. It comes as no surprise that IT professionals and support desk staffs are struggling to address these and other challenges. But there’s good news, […]
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The pace of technology change in today’s workplace affects everyone, from the CEO to the plant worker. But no one may be more affected that the help desk professional, who faces an increasingly complex IT landscape—and multiplying end user challenges. But there’s good news: remote IT support services such as LogMeIn Rescue can provide relief.
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IDC recently spent time with two customers of clientless remote software, Dell and Dover Federal Credit Union, who spoke about the importance of security, feature sets and the strong relationships needed to successfully deploy and manage these solutions. This special IDC Spotlight report will show how the need for remote support of devices that are […]
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Customer success as a corporate practice and organizational entity continues to spread at a rapid pace across the technology industry. The TSIA 2015 Customer Success Baseline Survey showed that it is now becoming more of a common practice for firms to have a dedicated customer success organization. This makes sense when it is understood that […]
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There are inherent limitations in traditional assisted support models. While support employees may be well trained, highly technical, empathetic, and have strong communication skills, they still are limited by the actual medium of phone support. They cannot see what the customer sees and are limited to how customers explain and describe a technical problem and […]
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