What if your EI storage was Pure Storage? Watch How Can Storage Drive for Better Patient Outcomes? to learn what factors lead to success in enterprise imaging (EI). Healthcare industry experts and Pure Storage employees Mark Dobbs and Chris Bokis discus what to consider when selecting the right clinical IT solution for your enterprise .It […]
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Organizations must use every available resource to protect against the latest cyberattacks, the persistent nature of advanced threats, and the ease with which malware can cripple an entire network. One of the most important—and often overlooked—resources that organizations can tap into is machine data. This e-book showcases how three companies are leveraging machine data to […]
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In a 2015 Forrester customer service survey to more than 7,000 adults in the United States, 77% stated their top priority is to have companies value their time. Optimizing your contact center to support customer expectations has an invaluable impact on satisfaction and loyalty. The white paper “Contact Centers Must Go Digital or Die†illustrates: […]
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Healthcare organizations are under intense pressure to deliver the highest- quality patient care while complying with state and federal regulations and reducing clinical operation costs. As a result, they require a communications solution that enables better staff collaboration and response times—all while offering security and cost efficiency. This also means delivering communications across the channels […]
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In this white paper, IHS Infonetics Research discusses how businesses are steadily migrating voice and Unified Communications (UC) to a hosted cloud model. This trend enables seamless use of emails, text messages, instant messages, voice and video—from anywhere. However, key business applications largely remain in their own silos. The paper describes the next wave of […]
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The biggest problems with on-premise PBX systems revolve around manageability, flexibility, and cost. When replacing a legacy system, the basic cost of getting a new system up and running may be the most conspicuous concern. But it pays to look beyond the obvious hard costs of a new PBX / IP PBX and phones. This […]
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Disaster recovery and business continuity plans to prepare for catastrophic events have become must-haves for most companies, and are even mandated in certain industries. However, if you operate a contact center, it doesn’t take a hurricane or earthquake to have a disastrous impact on your business. It could be as simple as someone unplugging a […]
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Whether you have a second location across town or 100 sites spread across the country, seamless connectivity across all your locations delivers a number of benefits. Unfortunately, conventional, onsite PBX systems are not well-suited to businesses with multiple locations. They not only lack key features such as direct extension-dialing and online meetings but also require […]
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In a 2015 Forrester customer service survey to more than 7,000 adults in the United States, 77% stated their top priority is to have companies value their time. Optimizing your contact center to support customer expectations has an invaluable impact on satisfaction and loyalty. The white paper “Contact Centers Must Go Digital or Die†illustrates: […]
Read →
In this white paper, IHS Infonetics Research discusses how businesses are steadily migrating voice and Unified Communications (UC) to a hosted cloud model. This trend enables seamless use of emails, text messages, instant messages, voice and video—from anywhere. However, key business applications largely remain in their own silos. The paper describes the next wave of […]
Read →
Many businesses feel the pain of living with a phone system that lacks the capabilities and flexibility to support rapid growth or business agility. The care and feeding of an aging PBX may result in everything from system downtimes to exponentially rising support costs. This white paper discusses seven compelling reasons for replacing your company’s […]
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The biggest problems with on-premise PBX systems revolve around manageability, flexibility, and cost. When replacing a legacy system, the basic cost of getting a new system up and running may be the most conspicuous concern. But it pays to look beyond the obvious hard costs of a new PBX / IP PBX and phones. This […]
Read →